Studio Eleven Policies 

Cancellation / No Shows / Lateness

 

I appreciate that at times appointments need to be rescheduled due to unforeseen circumstances therefore I ask that you text me as soon as you are able (preferably at least 12 hours notice) to advise of the requirement to reschedule.   Please ensure you allow extra time for travel to ensure you arrive on time for your appointment, as lateness may result in a reduced or cancelled appointment.  Studio Eleven has a 12 hour no show / cancellation policy, so charges may apply.  I trust you will understand.  

Payment Methods

Studio Eleven accepts Internet banking, Credit and Debit Cards as forms of payments.

 

Privacy Policy

 

Pursuant to the Privacy Act (1993), Studio Eleven only collect personal information for the lawful purpose of carrying out our services and treatments. 

In holding your personal information Studio Eleven shall ensure -

(a) that the information is protected, by such security safeguards as it is reasonable in the circumstances to take, against -

(i) loss; and
(ii) access, use, modification, or disclosure, except with the authority of the agency that holds the information; and

(iii) other misuse; and

(b) that if it is necessary for the information to be given to a person in connection with the provision of a service to the agency, everything reasonably within the power of the agency is done to prevent unauthorised use or unauthorised disclosure of the information.

Health & Safety Policy


Studio Eleven is committed to the provision and maintenance of a safe working environment to ensure the health and safety of everyone who interacts with our business including the public.

 

The continuous improvement of safety performance, through the development and maintenance of a positive safety culture is a key priority in all aspects of our business activities and we will ensure that we:

Report, conduct investigations – independently where required, identify relevant causal factors and take action to prevent recurrence within a context of organisational learning;

Focus on identifying and controlling our highest risks as a priority;

Establish measurable objectives and targets for health and safety to seek and ensure continual improvement aimed at reducing risk and work-related injury and illness;

Provide maintenance programs that ensure healthy and safe work areas and plant and equipment that is fit for purpose;

Establish effective consultation processes and make sure that all affected stakeholders are included in matters impacting on their workplace health and safety;

Provide such information, instruction, training and supervision as may be necessary to allow our employees to safely and competently carry out their work;

Provide relevant health and safety information and instruction for contractors and visitors;

Take all reasonable care for the health and safety of ourselves and others in the workplace;

At a minimum, meet all relevant health, safety and rehabilitation legislative requirements;

Audit based on risk to ensure compliance with this policy